FIX: There is a problem in Remote Web Workplace

Remote Web Workplace: there is a problem communicating with the Outlook Web Access server.

This blog post is about error message:

There is a problem in Remote Web Workplace. A logon error occurred: There is a problem communicating with the Outlook Web Access server.


How can we fix this?

The tutorial “There is a problem in Remote Web Workplace” consists of 2 tutorials with the same content.

  • Let’s fix this for the techies among us.
  • Let’s fix this for the dummies among is.

Let’s fix this in Remote Web Workplace for the techies among us.

I’ve got 3 options you can try:

Restart IIS Service.

  • Go to Start,
  • Search for Services.msc,
  • Find the ‘World Wide Web Publishing Service(W3SVC)’,
  • Restart the service.

Restart Exchange Services

  • Keep Services.msc open,
  • Restart all Microsoft Exchange Services, by restarting:
    Microsoft Exchange active directory topology service.

Restart the server

If the above options didn’t work you can always try to restart the server.


Let’s fix this in Remote Web Workplace for the dummies among is.

Restart IIS Service.

World Wide Web Publishing Service is a component of Internet Information Services (IIS) on Microsoft Windows Server Operating Systems that allows users to publish Web content for use on the Internet.

This service ensures that the web page to Outlook on the web works .

  • Go to Start,
  • Search for Services.msc like the image below.
FIX: 'There is a problem in Remote Web Workplace. A logon error occurred: There is a problem communicating with the Outlook Web Access server'.
FIX: ‘There is a problem in Remote Web Workplace. A logon error occurred: There is a problem communicating with the Outlook Web Access server‘.
  • Find the ‘World Wide Web Publishing Service(W3SVC)’,
  • Restart the service.

Restart Exchange Services

Restarting the Microsoft Exchange active directory topology will restart all Microsoft Exchange services.

If you restart this, the entire Exchange environment will be temporarily unavailable. keep an eye on the Microsoft Exchange services and see if all services start again. It sometimes happens that a service does not restart, which can cause even more problems.

  • Keep Services.msc open,
  • Restart all Microsoft Exchange Services, by restarting:
    Microsoft Exchange active directory topology service.
FIX: 'There is a problem in Remote Web Workplace. A logon error occurred: There is a problem communicating with the Outlook Web Access server'.
FIX: ‘There is a problem in Remote Web Workplace. A logon error occurred: There is a problem communicating with the Outlook Web Access server‘.

Legacy content

This post is from May 8, 2015. The content is outdated and intended for Small Business server 2013.

Since the post gets about 20 views per month, I have updated the content to the new format.

The images have remained the same.

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work as a Senior Services Engineer @ Wortell. In my spare time I write about the error messages that I encounter during my work. I am currently occupied with Azure infrastructure and automating with PowerShell.

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