Disable clutter Office 365 primary domain

FIX: Sign-in Required: your cached credentials have expired MS Office

What’s causing this?

Word, Excel, PowerPoint etc. fall under the Microsoft Office applications. Microsoft Office also includes OneDrive, and the following checkbox is checked by default when installing: “Use Office applications to sync office tiles that I open“.

But when your OneDrive credentials have expired or become corrupted, this feature no longer works properly. This is why you keep getting the error.

Sign-in Required: We Can't save, or check for, changes because your cached credentials have expired. Please sign-in again.
Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

In the below tutorial I’ll go through this option and how to turn it off.


Let’s fix “Sign-in Required: your cached credentials have expired. Please sign-in again.”

Go to the OneDrive icon on your Task bar.
Right click the OneDrive icon and click Settings.

Sign-in Required: We Can't save, or check for, changes because your cached credentials have expired. Please sign-in again.
Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

Open the tab Office and remove checkbox Use Office applications to sync office tiles that I open.

Sign-in Required: We Can't save, or check for, changes because your cached credentials have expired. Please sign-in again.
Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

Restart all Office 365 applications and try again.


This is from Microsoft Answers.

This post is from answers.microsoft.com.
I have expanded the existing tutorial with screenshots.

If you have questions regarding this topic, feel free to leave a comment.


Complete error message.

An extra paragraph for those who search on a different part of the error message.

Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

Your changes were saved but not uploaded because you are not signed in to the server. Click resolve for options.

Sign-in Required: We Can't save, or check for, changes because your cached credentials have expired. Please sign-in again.
Sign-in Required: We Can’t save, or check for, changes because your cached credentials have expired. Please sign-in again.

Your changes were saved but not uploaded because you are not signed in to the server. Click resolve for options.

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work as a Senior Services Engineer. In my spare time I write about the error messages that I encounter during my work. I am currently occupied with Azure infrastructure and automating with PowerShell.

9 thoughts on “FIX: Sign-in Required: your cached credentials have expired MS Office”

  1. What is the long-term fix for this? I need to have that box checked because multiple users contribute to the documents all day, and unchecking the box means we are all saving copies of the file, we can’t share and edit together. Is there another step that will enable me to have this feature on?

  2. This fixed the ‘Sign in required..’ issue I had with word and the ‘The site can’t be reached…’ issue I had with Edge for Windows 10.
    Thank you!

  3. This fix worked for me. Thank you! It looks like it turns off the “auto-save” function on the quick access toolbar. I’m fine with that.

  4. Same question as Clayton. This fix worked but does in have a consequence for any future data not being saved to the correct one drive folders?

  5. what is the exact function of this setting. All answers show to turn it off and leave it off. Then everything works but is it important or not to have it on. i suppose it depends on the work environment. But still “is it important or not to have on” if everything works with it unchecked.

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