FIX: Mail notification Identity synchronization Error Report

Azure Active Directory and the Identity Synchronization Reports.

After you set up Azure Active Directory Connect you will receive emails with Identity Synchronization Error Reports. The report shows the active synchronization objects that have synchronization errors. It can be an addition, but if you receive the mail as often as I do, you see it as SPAM.

Mail notification Identity synchronization
Mail notification Identity synchronization

Unfortunately, you can’t disable the Identity Synchronization Error Reports. The mails are sent to the Technical Contact Email Address. Where most e-mails go to the Global Administrators, the identity reports go to the Technical Contact Email Address.

As a workaround you can change the Contact address to a non-existent or spam address.

In the tutorial below I only explain how you can change the e-mail address.


Changing the Technical Contact Email Address in your Office 365 tenant.

Go to the Office 365 portal.
Log on with your Global Administrator account.
…and open the Admin Console.

Create email blacklist Office 365Go to your company name in the upper right corner.
Open the link.

Identity synchronization Error Report
Identity synchronization Error Report

Here you see the company data and the Technical Contact E-mail Address.
Click Edit at the top right.

Identity synchronization Error Report
Identity synchronization Error Report

Update the Technical Contact E-mail Address to a not monitored address, or change it to something that does not exist (with the risk of missing important e-mails).

Identity synchronization Error Report
Identity synchronization Error Report

What if I do want to receive the e-mails on other mail accounts?

If you want to receive the Identity Synchronization Error Reports on other e-mail addresses e.g. the Global Administrators, you can create a Mail Flow Rule that will add the other e-mail addresses to the To or CC.

For more about a mail flow rule click here.


Summary

If you have further questions or comments about this topic, you can leave a comment.

If you run into other problems related to AADConnect you can also leave this in the comments and then I will see if I can help you.

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work full-time as a Services Engineer. In my spare time I write about the error messages that I encounter during my work. Furthermore, I am currently occupied with Office 365, Azure infrastructure, and PowerShell for automating daily tasks.

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