FIX: Loading Microsoft Teams… stuck on log in screen

Microsoft Teams keeps on loading. Forever.

Does your Microsoft Teams remain on the same screen as the screenshot below? Then I have some bad news for you. Then you probably need to reinstall Microsoft Teams.

FIX: Loading Microsoft Teams...
FIX: Loading Microsoft Teams…

I have no idea why it suddenly stopped working, but all of a sudden Microsoft Teams stopped opening. Last update was from several days ago so you wouldn’t think that is the problem.

Okay, now let’s fix this loading Microsoft Teams screen.

Before we continue.. I tried 3 options. You can give the first 2 options a try since it’s much easier to solve the issue by re-installing Microsoft Teams.

I tried…

  • …to remove Microsoft Teams caching directories.
  • …to remove the Microsoft Teams roaming data directory completely.

My was eventually was re-installing Microsoft Teams.

Let’s try removing the caching directories first.

I checked the roaming data directory and found out that there are quite a few caching folders. In the end I searched for a quick and dirty PowerShell cmdlet.

The cmdlet oneliner below is not mine, but is from this post instead:
How to Delete Microsoft Teams Cache for All Users via PowerShell

It’s safe to use though. Before you continue, first stop Microsoft Teams by right clicking the icon and select Quit.

Get-ChildItem -Path "C:\Users\$env:UserName\AppData\Roaming\Microsoft\Teams" -Directory|Where{$_ -in ('Cache','databases','blob_storage','IndexedDB','')}|ForEach{Remove-Item $_.FullName -Recurse -Force}

There is no output, but when you look in the Microsoft teams directory you’ll see the folders missing.

Try to start Microsoft Teams before you go to the next step.

OK.. let’s re-name the whole Microsoft Teams roaming directory then.

This step isn’t too difficult either. In the first step I already gave you the directory location:

Make sure you Quit Microsoft Teams again by right clicking the icon and select Quit.

Go to the Directory and try to re-name it to TeamsOLD.

Never delete a complete directory before you know it resolves your issue. This way you can always revert your changes. Caching folders are different, but normally I wouldn’t just delete these either.

If you cannot change the directory in its entirety because a program is still using it, you can also create an ‘Old’ directory in the directory itself and drag all folders in this one. If there is 1 separate file or folder that is not important, in use by another program, you can already test whether it works.

Try to start Microsoft Teams before you continue with the next step.

The dreaded option.. Let’s re-install Microsoft Teams.

I hate removing and reinstalling programs. This means that you have to go through the settings again and so on. Anyway, the previous steps didn’t help, so let’s get it through.

  • Go to Start.
  • Go to or search for Control Panel and open it.
  • Search for Uninstall a program.
  • Search for Microsoft Teams in the list.
  • Select Microsoft Teams and choose Uninstall.

The uninstall will be quick and dirty. There are no options you have to go through before uninstalling.

Open a browser and go to:
Download desktop and mobile apps | Microsoft Teams

Download and re-install Microsoft Teams.

Since you reinstalled Microsoft Teams, the startup takes a bit longer than usual, but don’t worry, Microsoft Teams will finally start up completely.

Keep in mind that some settings are back to the default settings.
Configurations that are also stored in the Microsoft cloud have already been configured (call forwarding, etc.).

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work as a PowerShell Automation Engineer @ Wortell.

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