Table of Contents
“Microsoft office upload center found a problem while accessing the Microsoft office document cache” the basics.
It may happen that when you upload a Microsoft Office file you receive an error message that your Microsoft Upload Center has an error with the Office Document Cache. The Upload Center indicates in the error message that you can try to restart the Upload Center, and if the error message keeps coming back you can completely remove the Cache. Personally, I never delete the cache directly. I move it so that I can always put it back if problems arise.
Below the error message is a short manual with screenshots that describes how you can solve this problem.
Let’s fix “the Microsoft office document cache encountered a problem”.. the tutorial.
Right click your taskbar and click on Task Manager, or press CTRL + R simultaneously, type in tskmgr.exe and click OK.
Keep the Processes tab open, sort on Name, and search for Microsoft Office Upload Center. Right click on Microsoft Office Upload Center and click on Go to details.
Here you can see all the processes that the Microsoft Office Upload Center uses. Click the Process and click End task. Make sure to kill all tasks that has something to do with the Upload Center.
Open Explorer (start > Search for explorer). And Go to the following path:
You can copy/paste this path if you’re using Microsoft Office 2013.
If you’re using 2016 the path is:
If you’re using a lower or (maybe in the future) higher version, go to this directory and open the numberic directory:
In this directory you will see a folder with folder name officeFileCache rename this folder to for example: OLD_officeFileCache.
If you click on the folder you can use F2 to rename a folder name.
Do not delete the folder (yet).
Now restart your computer and check whether the Upload Center is re-creating the folder. If it is re-created and your problems are fixed you can delete the old directory.
The complete error for if someone Google’s on another part:
“An error occurred while accessing the Office Document Cache. Close and reopen the Upload Center to try again. If the problem persists, move or delete the cache in the Upload Center settings dialog box.”
“The Microsoft Upload Center found a problem while accesing the Microsoft Office Document cache and needs to be repaired before it can continue. As part of the repair a copy of the cache will be saved as a backup and a new cache will be created.”
Do you have any questions, comments, or other ideas? Then let me know in a comment below.