How to add a shared mailbox to Outlook by Bas Wijdenes

Introduction; Add shared mailbox outlook.

In the tutorial I explain how you can add a mailbox to Outlook. This can also be a different user mailbox, or a room mailbox or something similar.


Let’s add a (shared) mailbox to Outlook!

There are 2 different tutorials, one is for the ‘techies’ among us, and one for the dummies…
But if you have to google to add a mailbox then I wonder if you are a ‘techie’.


A short step-by-step guide for the ‘techies’ among us.

  1. Open Outlook.
  2. Click File.
  3. Click Account Settings and select Account Settings.
  4. Select the E-Mail tab.
  5. Highlight the default mailbox click Change.
  6. Click More Settings.
  7. Select the Advance tab.
  8. Click the Add button.
  9. Type the Email address of the shared mailbox.
  10. Click Apply and Ok.
  11. Click Next, Finish, and Close.

A step-by-step guide with screenshots for the dummies among us.

We begin with opening outlook.
Then click on File in top left corner.

See the screenshot for more explanation. This applies for all of the screenshots below.

add shared mailbox outlook
Add a shared mailbox to Outlook.

This will open the Account  Information tab in Outlook.
Click on Account Settings.

add mailbox outlook
Add a shared mailbox to Outlook.

And click on Account Settings again.

outlook add shared mailbox
Add a shared mailbox to Outlook.

The Account Settings tab will open.
Look for change and click on it.  See the screenshot below for more information.

Exchange Mailbox in Outlook.
Exchange Mailbox in Outlook.

This will open the Change Account settings.
Click on More Settings.

Exchange Mailbox in Outlook.
Exchange Mailbox in Outlook.

Go to the ‘Advanced‘ tab.

Exchange Mailbox in Outlook.
Exchange Mailbox in Outlook.

I’ve added two steps in one screenshot. See the screenshot for more information.

  1. First click on Add.
  2. Type the name of the (shared) mailbox you want to open. for example: [email protected]
  3. Click Ok
Exchange Mailbox in Outlook.
Exchange Mailbox in Outlook.

Alright, now we’ve added the (shared) mailbox, click Apply and re-start your Outlook.
The newly added mailbox will now be opened under your own Mailbox.

If you do not have Full access to the mailbox, you will not be able to open the (shared) mailbox!


But how do I send an email as the shared mailbox?

  • Open a new Mail Message
  • Click the From button
  • Select Other E-Mail Address
  • Type in the Shared E-Mail Address in the From field
  • Send message

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work as a PowerShell Automation Engineer @ Wortell.

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